Key Findings in July

Fifty-six percent of respondents across 14 districts are satisfied with the services they are receiving from I/NGOs. Interestingly, this is a decrease from the previous survey round in March 2017, when 62 percent claimed they were satisfied with the services they were receiving from I/NGOs. However, only 19 percent report not being satisfied with I/NGOs, while a quarter of all respondents stated that they did not know if they were satisfied with I/NGOs. This could mean that the decrease in overall satisfaction is because this round surveyed people in VDCs that have less I/NGO coverage. Among those who are not satisfied the reasons include: lack of follow through after commitments are made, lack of transparency, not caring about community concerns and delays in service delivery.

What are people saying?

Districts Highlights

35 %

of respondents in Gorkha said they are not satisfied with the services they have been receiving from the I/NGOs

33 %

of respondents in Makwanpur said they are not satisfied with the services they have been receiving from the I/NGOs

98 %

of respondents in Okhaldhunga said they are satisfied with the services they have been receiving from the I/NGOs

97 %

of respondents in Sindhuli said they are satisfied with the services they have been receiving from the I/NGOs